Why Are My Tags Collected In Offline Mode Not Tripling For My Power Hour?

Using the complete offline or the hybrid mode requires you to go ONLINE (i.e. switch to online mode) briefly for a few seconds or a minute at least once daily so that the app can detect your power hour for the day for when you switch back into offline mode. Please do this each day early morning or before your power hour starts for the day. If the offline mode is persistently not working for you on the app, or you are yet to figure out how to best use this feature, please revert to using the app in online mode.

If your c1 and/or c2 child did not receive their triple points for power hour, please not that all c1 and c2 are automatically linked to the same power hour time as the main parent/guardian account. It is likely that your c1 and/or c2 did not receive its power hour points because your main account power hour was set a day before you created your c1 and/or c2. The parent/guardian main account has to update its power hour if there are new c1 and/or c2 sign-ups, for the power hour to take full effect for your c1 and/or c2. We do not back date points for this.