How Does Scan In Background Mode Work?

It is possible to use Street Tag app without having the app open continuously. Please visit your Street Tag app settings and switch on 'scan in background mode'. With this, you can have the app opened and running in the background mode, close your phone or do other activities on your phone while you walk, run or cycle, the app will automatically collect your tags in background mode. We recommend having your SOUND turned on.

If you have turned on scan in background mode and tags are not being collected, check the following.

• Location access must be set to “Always” for Street Tag while background mode is ON.
• You must be on foot. Walking or running past a tag collects it, but tags are not collected if you are using any vehicle.
• You must be close to the tag, within about 40 metres.
• Battery saver mode must be OFF. Battery saver can stop the app from collecting tags in the background.

If the above does not help, our recommendation is that you have your smartphone sound turned on and your Street Tag sound turned on in the app's settings. Whenever you haven't heard the tag ping on the app for awhile on your walk, please press the refresh button on the top right corner of the screen. This quick check before continuing your walk will cause the app to reset in the background to check what's happening. If the above doesn't help, please record a short video of the phone screen with you standing within a 40 metre radius of a tag with your app opened. Share this with us and it will help us to understand the issue. Please send it to us via our contact form.